How remote video monitoring works

Remote video monitoring only works when cameras, rules and response are set up for the real site. Here is exactly what happens, who does what and when you approve.

01

Site review

You tell us what you protect, where the site is, how many sites you run and how incidents are handled today. We confirm whether we can serve the site type and region.

You

  • Site location and main concern
  • Current process and contacts

NightMarshal

  • Fit and region check
  • Call to understand the site
02

Camera and connection check

With your permission we test cameras or the recorder for video quality, useful views, time stamps and connection health. If a view will not work, we say so before quoting.

You

  • Secure access arranged through a private channel
  • Camera map if you have one

NightMarshal

  • Compatibility test per camera
  • Coverage map and gaps
03

Scope, rules and response plan

We agree the covered views, hours, zones, normal activity, who to contact and which actions are permitted. Your written quote lists everything included and any separate charges.

You

  • Approve contacts and permitted actions
  • Approve the written scope and quote

NightMarshal

  • Rules per camera and schedule
  • Response plan and escalation order
04

Staged test

Before live service we test day, night and busy scenes, contact failures and lost video, so the plan works on your real site.

You

  • Confirm test results

NightMarshal

  • Test detection, review and contact steps
  • Fix issues before go live
05

Live monitoring

AI checks connected cameras around the clock. Trained people review incidents that need judgment and follow your plan. Lost video shows as a coverage gap.

You

  • Answer calls from the plan
  • Close open items

NightMarshal

  • 24/7 checks and review
  • One record per incident
06

Reports and tuning

You receive reviewed incident summaries and regular reports. Rules are tuned as your site and operations change.

You

  • Share site changes

NightMarshal

  • Reports by site
  • Rule and coverage updates

Start with a site review

Tell us what you protect and how incidents are handled today. We check your cameras and outline a monitoring plan with a written quote.

Get a site assessment