Clear answers. Better decisions.
Understand who watches, what happens next and what you are paying for. Get direct answers with links to more detail.
AI and response
Who watches and what happens next.
Does AI do the ongoing watching?
AI checks agreed camera views against site rules. People handle uncertain events and decisions requiring judgment under the response plan. Physical attendance is a separate action.Explore the monitoring product
What if our first contact does not answer?
Agree backup contacts, contact order and permitted next actions during setup. An unanswered call must remain visible in the incident record.See setup and response steps
Are a speaker warning and emergency attendance the same service?
No. A warning depends on supported audio equipment. Contacting a responder, requesting dispatch and a responder arriving are separate steps with different dependencies.Review service scope
Can remote monitoring replace every guard duty?
No. Patrols, physical assistance, searches and access decisions may require people on site. Compare the duties you need before changing staffing.Compare monitoring with security guards
Cameras and setup
Compatibility, connection quality and coverage gaps.
Will our existing camera system work?
We assess camera and recorder models, firmware, video quality, access method and audio requirements before confirming compatibility. A supported brand alone is not enough.Read the camera compatibility guide
How much upload bandwidth do we need?
It depends on the number of streams, resolution, frame rate and compression. Test the actual connection and camera views rather than relying only on a broadband package speed.See setup and response steps
What happens when a view freezes or goes offline?
A missing or stale view creates a coverage gap. Agree how supported failures are detected, who is notified and what fallback applies before service starts.Explore the monitoring product
What should we test before monitoring starts?
Check day and night visibility, normal site activity, restricted zones, supported warnings and the contact ladder. Confirm the views and actions accepted for the site.Use the site coverage checklist
Pricing and contracts
Understand the whole commitment before approving it.
What determines the monitoring quote?
The quote reflects covered views, hours, site activity, review workload and response duties. Equipment, installation, connectivity, storage and local response should be stated separately where applicable.Understand pricing and terms
How should we compare providers with different billing models?
Compare the same views, hours and duties over the full contract. Ask what counts as a billable event, what is included and how additional activity is priced.Read the monitoring cost guide
What happens if our site generates more activity than expected?
Your written scope should define included workload, duplicate handling and any overage or scope change. Confirm these terms before approving service.Understand pricing and terms
What contract terms should we check?
Check setup fees, minimum term, renewal, cancellation notice, equipment ownership and access to incident records when service ends.Use the provider comparison guide
Privacy and records
Access, evidence and the limits of a camera record.
Who should have access to incident footage?
Agree authorized roles, sharing permissions and retention before monitoring starts. Never send camera credentials or private footage through the public assessment form.Read about footage and privacy
What should an incident record contain?
Record visible observations, relevant clips, actions, contact attempts, the responsible owner and unresolved items. Keep observations separate from assumptions about intent or identity.View the incident report template
Where is footage stored and how long is it kept?
Storage location, access and retention must be confirmed for your scope and region before service. Do not assume a universal location or retention period.Read about footage and privacy
Can monitoring guarantee lower crime or liability?
No. Coverage, connectivity, procedures and response affect outcomes. Incident documentation does not establish legal liability or guarantee insurance savings.Review service scope
Properties and countries
Choose the right scope for each site.
Do you cover apartment and multifamily communities?
Multifamily assessments focus on agreed common areas such as parking, garages, entrances and amenities. Resident privacy and property team handover are part of the plan.Explore multifamily monitoring
Do different industries use the same monitoring rules?
No. A warehouse delivery, apartment visitor and construction crew need different context. Each sector page explains relevant views, operating rules and limitations.Find your industry
Can we enquire about a portfolio in several countries?
Yes. We welcome enquiries across countries. Monitoring availability, language, data requirements and local response are assessed separately for each location before commitment.Review international assessments
What do you need for the first assessment?
Start with your name, work email, company, location and main concern. Detailed camera checks follow through an agreed process. Do not submit passwords or private recordings.Request a site assessment
Still have a question?
Send it with your site assessment request and we will answer it directly.
Get a site assessment